Getting Sh*t Done vs. Getting Sh*t Done Right
Recently, I had an insightful conversation with Anthony Cox, Vice President of Customer Support at Bombardier. Anthony shared something that really resonated with me and ties into a principle we live by at Xennial Innovations. His focus is on transitioning Bombardier from just resolving customer issues to delivering real value with every interaction. As he put it, it’s about making sure that every touchpoint, every conversation, isn’t just about fixing something—it’s about making things easier, more valuable for both the client and the end user.
To achieve that, Anthony’s team operates with a clear mantra: Get Sh*t Done (GSD)—but within the framework of three golden rules:
- Bad news early: Be upfront. If there’s an issue, it’s better to address it head-on, quickly.
- Good decisions quickly: Don’t delay the easy choices. When a path is clear, act fast.
- If unsure, do the right thing for the customer: When in doubt, make decisions that serve the customer’s best interest.
This conversation really highlighted what I’ve been thinking about for a while: Getting sh*t done isn’t enough if it’s not done right. It’s easy to focus on just delivering, but when you don’t plan for integration, scalability, and long-term value, you end up creating more problems down the line.
At Xennial Innovations, we introduced GSDr—Getting Sh*t Done Right—because we believe in delivering value beyond just solving problems. And much like Anthony’s philosophy at Bombardier, we empower our teams to do what’s best for the customer while staying focused on delivering results that last.
In this upcoming series, I’ll be breaking down what it means to get things done right and why it’s so critical. Here’s a glimpse of what’s to come:
- Integration: Why seamless integration is key to success and how to avoid the pitfalls of building disconnected systems.
- Cybersecurity: How security should be built into every solution from day one to protect your business and avoid costly fixes later.
- Scalability: Planning for growth from the start to avoid expensive reworks as your business expands.
- Cost-Effectiveness: Doing it right is actually cheaper in the long run. We’ll discuss how GSDr saves money by avoiding throwaway work and addressing technical challenges early.
At the end of the day, we agree with the business mantra of GSD, but we make it our mission to ensure that it’s done right. And that’s the difference. It’s not just about meeting deadlines—it’s about building solutions that serve the long-term interests of both your business and your customers.
I’m excited to share more insights as we dive deeper into what it really means to get sh*t done right and how this approach leads to better results for everyone involved.
Have you missed one of our past blogs? For more insights, and to get caught up with our customer portal series, refer to the individual articles here!
